Registration Clerk

Aug 01, 2019

Interested candidates please click to apply to recruiting.

Seeking candidate to create a positive patient experience, and enhance patient satisfaction by clearly articulating information, system and provider needs. The primary responsibility for this position is to provide a professional registration process for patients in a hospital setting.

Essential Functions
  • Answers and directs telephone calls in the business office
  • Admits all patients on computer with the exception of ED patients
  • Accurately collects patient’s demographic information
  • Pre-admits patients with information as available
  • Performs pre-certification of patient in accordance with admitting guidelines
  • Obtains and verifies insurance coverage on patients in accordance with admitting guidelines
  • Collects payment for hospital services
  • Helps maintain accuracy of pre-admission file
  • Assures confidentiality, privacy and security of patient and patient information
  • Models professionalism and ethical behavior with honesty and integrity
  • Provides customer service with kindness, dignity and respect
  • Assists the BOM with special projects as requested
  • Participates in educational activities and attends staff meetings as scheduled
  • Conducts self in accordance with re|solution’s employee manual
  • Other duties as assigned

Required Skills and Experience

  • Ability to work in a fast-paced, changing and high growth environment.
  • Possesses, and has the ability, to apply critical thinking skills.
  • Excellent telephone, patient and client relation skills.
  • Detail orientated and ability to effectively prioritize work to increase cash and reduce accounts receivables.
  • Proficient use of computers and general office equipment.
  • Excellent skills in MS Office applications preferred; MS Outlook & MS Excel.
  • Ability to read, interpret, and follow oral and written instructions.
  • Ability to establish and maintain effective working relationships with patients, employees and the public.
  • Must be well organized and detail-oriented.
  • Must be able to pass a comprehensive background check, OIG check and drug screen.


  • High school diploma or GED, Bachelor’s degree or related degree with experience preferred

Work Environment – Mental/Physical Activities

  • Requires prolonged sitting, some bending, stooping and stretching
  • High level of manual dexterity sufficient to perform the essential functions of the position as the ability to operate a computer keyboard, photocopier, telephone, calculator and other office equipment
  • Requires normal range of hearing and vision to record, prepare and communicate appropriate reports
  • Occasional high stress work may require dealing with customers/clients
  • Must be able to understand vague and implicit instructions and react favorably in all work situations
  • Must be mentally adaptable and flexible in dealing with a variety of people
  • Frequently called upon to handle difficult situations
  • Able to deal with a variety of emotions and frustrations in making business decisions
  • Ability to read numbers, reports and computer terminals
  • Ability to use the telephone and communicate to others in an efficient manner
  • Ability to give, receive and analyze information
  • Ability to formulate work plans and follow through to completion
  • Ability to solve problems inherent to the position and analytical skills to assess situations
  • Ability to conceptualize, plan, organize and communicate concepts

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